Customers may exchange or return a product within 14 days from the purchase date shown on the invoice, subject to the applicable regulations in the State of Kuwait.
To exchange or return a non-defective product, it must be:
Unused and uninstalled.
In its original condition and suitable for resale.
In its original packaging.
Complete with all accessories, manuals, and promotional gifts, if any.
Accompanied by the purchase invoice or other valid proof of purchase.
The unused-product conditions do not apply when a product has been opened or operated only to the extent reasonably necessary to discover a manufacturing defect or a failure to conform to the agreed specifications. The customer’s statutory rights remain protected.
Exchanges and returns are subject to the Kuwait Consumer Protection Law and all applicable regulations and ministerial decisions
