Last Updated: August 2, 2026
Alwawan International Company for Ready-Made Kitchens respects the privacy of its customers and website visitors and is committed to protecting the personal data collected and used when customers visit the website, create an account, place an order, or contact us.
This Privacy Policy explains the types of personal data we collect, how we use it, the parties with whom it may be shared, and the rights and choices available to customers.
We may collect the following information:
Full name.
Telephone and WhatsApp number.
Email address.
Delivery address, including area, block, street, building, or house number.
Account information, including username and encrypted password.
Order, purchase, invoice, and product details.
Payment information required to complete a transaction, depending on the selected payment method.
Messages, inquiries, complaints, warranty claims, and service requests.
Device and browser information, IP address, and pages visited.
Information collected through cookies and similar analytics technologies.
We may collect personal data when you:
Create an account on the website.
Place an order.
provide a delivery address.
Subscribe to offers or marketing communications.
Contact us through the website, telephone, WhatsApp, or email.
Submit a warranty or service request.
Browse or use the website and its services.
We may use personal data to:
Create and manage customer accounts.
Process, confirm, and prepare orders.
Process payments and issue invoices.
Deliver orders to the specified address.
Contact customers regarding order status and delivery arrangements.
Provide warranty, repair, and after-sales services.
Handle inquiries, complaints, exchanges, and returns.
Improve the website, customer experience, products, and services.
Detect fraudulent or unlawful activity and protect customers and the website.
Send offers, advertisements, and information about new products, where the required consent has been obtained.
Comply with legal and regulatory requirements and requests from competent authorities in the State of Kuwait.
Electronic payments may be processed through authorized third-party payment service providers.
We will not ask customers to send their payment card PIN or verification code through WhatsApp, email, or telephone.
Payment information is also subject to the security and privacy policies of the payment service provider used to complete the transaction.
We do not sell or rent customers’ personal data.
We may share the minimum information necessary with:
Delivery and transportation companies.
Electronic payment service providers.
Website, application, and hosting service providers.
Email, SMS, and notification service providers.
Authorized repair and service centers.
Legal advisers, accountants, and auditors, where necessary.
Government, judicial, or regulatory authorities where disclosure is legally required.
These parties will receive only the information necessary to provide the relevant service and are expected to protect its confidentiality and security.
We may use your telephone number or email address to send information about offers, discounts, and new products after obtaining any consent required by law.
Customers may unsubscribe from marketing communications at any time by:
Using the unsubscribe option included in the message.
Contacting customer service.
Requesting that marketing messages be stopped through WhatsApp.
Necessary communications concerning orders, invoices, delivery, warranties, or repairs may continue after a customer has unsubscribed from marketing messages.
The website may use cookies and similar technologies to:
Operate the website and maintain the shopping cart.
Remember user preferences.
Keep customers signed in.
Analyze website traffic and performance.
Improve displayed content and advertising.
Users may manage cookies through their browser settings. Disabling certain cookies may affect the availability or operation of some website features.
We retain personal data for as long as necessary to process orders, provide warranty and repair services, support customers, and meet applicable legal, accounting, and regulatory obligations.
When personal data is no longer required, it will be deleted, destroyed, or anonymized where reasonably possible and legally permitted.
We apply appropriate technical and organizational measures to protect personal data against:
Unauthorized access.
Unlawful use or disclosure.
Alteration or destruction.
Loss or theft.
Security breaches.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should protect their account details and must not share their passwords with any other person.
Subject to applicable laws and regulations, customers may request:
Information about the personal data held about them.
A copy of their personal data.
Correction of inaccurate or incomplete information.
Updating of their telephone number, email address, or delivery address.
Deletion of personal data when it is no longer required, subject to legal retention obligations.
Restriction of, or objection to, certain processing activities.
Withdrawal of consent for marketing communications.
Closure of their website account.
We may request reasonable proof of identity before processing a data-related request in order to protect the customer’s privacy.
Some personal data may be hosted or processed by technology or cloud service providers located outside the State of Kuwait.
Where this occurs, we will take appropriate measures to protect the data and comply with applicable requirements concerning the transfer and processing of personal data.
The website may include links to third-party websites, applications, or services.
We are not responsible for the privacy practices, policies, or content of third-party services. Customers should review the privacy policy of each third party before providing personal data.
The website and its purchasing services are not directed at persons under the age of 18.
Any purchase made by a minor must be carried out with the supervision and consent of a parent or legal guardian.
We may update this Privacy Policy when our services, business practices, or applicable requirements change.
The revised policy will be published on this page with an updated revision date. Customers may also be notified of material changes through the available communication channels.
For inquiries, complaints, or requests to access, correct, or delete personal data, please contact:
Alwawan International Company for Ready-Made Kitchens
Website: www.alwawanshop.com
WhatsApp and Customer Service: 66078464
Email: info@alwawanshop.com
State of Kuwait
In the event of any discrepancy between the Arabic and English versions, the Arabic version will prevail, subject to the applicable laws and regulations of the State of Kuwait.
