Customers may request an exchange or return within 14 days from the purchase date shown on the invoice, subject to the applicable regulations in the State of Kuwait.
To exchange or return a non-defective product, it must be:
These conditions do not affect the customer’s rights if the product is defective or does not match the stated specifications.
Yes. If you receive a product different from the one you ordered, please contact us immediately through WhatsApp at 66078464.
Please do not install or use the product, and keep the original packaging and all accessories until the order has been reviewed and the exchange has been arranged.
Delivery is available within the State of Kuwait under the following terms:
For information about delivery charges to your area, please contact us on WhatsApp at 66078464.
Electrical products are covered by a four-year comprehensive warranty from the purchase date against manufacturing defects, subject to the Store’s warranty terms.
Appliances equipped with a compressor are covered by a four-year compressor warranty from the purchase date, subject to the Store’s warranty terms.
The warranty period may vary for certain products or accessories. The applicable warranty period is the one stated on the product page or purchase invoice.
Please contact us through WhatsApp at 66078464 and provide the following information:
The product will be subject to technical inspection to determine the cause of the fault and whether it is covered by warranty. The product or defective part will be repaired or replaced according to the nature of the fault and the warranty terms.
Order collection from the showroom may be arranged after confirming product availability and that the order is ready.
Please contact us through WhatsApp at 66078464 before visiting to confirm the collection location, suitable time, and order number.
You can track your order through your account on the website or by contacting customer service through WhatsApp and providing your order number.
We will contact you after the order is confirmed and prepared to arrange the delivery time.
Customer Service WhatsApp: 66078464.
We aim to deliver all orders at the agreed time. However, delays may occasionally occur due to product availability, high order volume, delivery location, or operating conditions.
The customer will be contacted if there is a significant delay. You may also inquire about your order status through WhatsApp at 66078464 by providing your order number.
The available payment methods will be displayed during checkout and may include:
Certain payment methods may be subject to availability and order conditions.
• If you have a product you want to sell on alwawanshop, contact us via WhatsApp to discuss listing it on our website.
• If you are a business looking for wholesale purchases, we offer the best prices. Contact us for bulk orders and wholesale deals.
Our regular delivery service is available within the State of Kuwait.
For inquiries about shipping outside Kuwait or to GCC countries, please contact us in advance through WhatsApp to check service availability, cost, and estimated delivery time. International shipping is not confirmed until approved by the Store.
Please contact us immediately after discovering the problem through WhatsApp at 66078464 and send the order number, along with photos or a video showing the fault.
Please do not dismantle or attempt to repair the appliance. Keep the invoice, packaging, and accessories. Our team will review the case and arrange inspection, repair, or replacement in accordance with the warranty terms and applicable consumer rights.
You may contact us before placing your order to receive assistance in selecting the right product.
Our team can help you with:
WhatsApp for inquiries: 66078464.
• You can reach us through WhatsApp (+965-66078464) for quick assistance regarding orders, warranties, exchanges, or general inquiries.
